Are my deposits insured by the Canada Deposit Insurance Corporation (CDIC)?

ING BANK of Canada/Banque ING du Canada is a member of the Canada Deposit Insurance Corporation.

Is my account secure?

All information you provide to us is held in strictest confidence, in compliance with privacy standards followed by all major Canadian financial institutions. You are the only one who can transact on your account, and you and your Financial Representative can access your account to verify transactions and balances. When you make a withdrawal, your money can be transferred only to your designated chequing account.

Is it true that there are no minimum deposits?

Yes. You are not required to make a minimum deposit or to maintain a minimum balance in order to receive the best available rate.

Why does ING Bank transfer $1.00 to my Investment Savings Account annually?

To ensure that the chequing account you have linked to your ING Bank Investment Savings Account is still accurate, $1.00 will be transferred from your chequing account to your Investment Savings Account once a year. This transfer is not a fee, but simply a deposit to your Investment Savings Account. If you have an Automatic Savings Plan, this annual transfer will not be required.

How long does it take to get my money?

When you request a withdrawal, your funds will be deposited into your existing chequing account, usually within 2 business days.

How can I verify that my transactions have been processed correctly?

All transactions made over the phone are confirmed immediately after they are complete You can also request a phone confirmation of your transactions at a later time. To ensure correctness, all transactions are logged and can be verified at any time. All transaction You will get a confimation.

How do I set up an Automatic Savings Program?

It's easy. To arrange to have a set amount regularly transferred from your existing chequing account to your Investment Savings Account, ask your Financial Representative to set up an Automatic Savings Program for you.

How much money can I withdraw at any one time?

You can withdraw as much money as you want, up to the amount that you have available, without penalties or fees.

How often will I receive a statement?

Clients will receive a quarterly statement if there was any activity in the account, such as a withdrawal or a deposit. Interest paid is not considered activity and therefore does not generate a statement. If the client made no transactions, a statement will be sent to them at the end of the calendar year.

How do I set up my Personal Identification Number (PIN)?

• After you have submitted your application along with a cheque, you will receive your ISA account number. You will need to contact ING BANK within 7 day after the application was made to obtain your PIN and set up your password.
• To confirm your identity, you will requested to provide your full name, address, phone number, and the number of checking account, from which the initial deposit is to be withdrawn.
• Then, you will be asked to enter you confidential four-digit PIN number. Note that your PIN should be known by you only. Although you will be using the automatic dialog voice, a bank representative is always available to assist you.
• As a security back-up to your PIN you will be asked to choose a password of up to 8 characters in length. It will be used to confirm your identity should you forget your PIN.
• If you have a joint account, each account holder must set up an individual PIN & password.

How do I check an Account Balance?

• Just enter the website www.ingfas.ca, enter your Client Number and PIN and follow the link to View Accounts.

How do I Deposit Funds?

• Online: Enter the website www.ingfas.ca, enter your Client Number and Password and follow the link to Move Money.
• By Automatic Savings Program: This program allows you to have a set amount of money regularly transferred from your existing chequing account to your Investment Savings Account at ING Bank of Canada. You can specify any amount and transfer schedule you wish. Simply contact your Financial Representative and they will provide the necessary forms and information. Soon you will be able to open ASP online at www.ingfas.ca
• By Mail: To deposit cheques directly into your existing account, simply forward any cheque payable to yourself, including personal cheques, payroll, etc. to your Financial Representative. Please remember to write your client number and account number on the front of your cheque.
• By Phone: Call 1-888-464-3496 or in Toronto at (416) 497-4701. You will be asked to enter your PIN.

How do I Withdraw Funds?

• Online: Enter the website www.ingfas.ca, enter your Client Number and Password and follow the link to Move Money.
• By Phone: Call 1-888-464-3496 or in Toronto at (416) 497-4701. You will be asked to enter your PIN.

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